Returns Policy

RETURN POLICY

We hope you love your new Peppamint products as much as we do! However in circumstances where you may not entirely love your new product and need to change the size or style you have purchased, here is what we can do..

FOR YOUR ONLINE PURCHASE

We can offer full refund or a store credit in the form of a gift card however this varies between items; please see table below

WHAT YOUR RETURN ITEMS ARE ELIGIBLE FOR:

Full Priced Items: Full refund or store credit
Discounted Items: (up to 29%) Store credit
Discounted Items: (30% or more) Unable to be returned

EXCHANGES

Should you need to exchange a product, please follow the instructions as listed below to return the product. Once we have received your returned goods, we will then issue you the product amount in the form of a gift card for you to repurchase your exchange. Sorry we can not absorb the cost of the shipping for the exchange.

We are a brand new business, so please allow us time to grow and develop our processes to make returns more streamline for you!

All returns must be processed within 7 days of receiving your order, tags (if given) must still be attached, and the product in its original condition. If the product is not in original condition and has (including but not limited to) makeup stains and deodorant marks, your product will not be accepted, and your order will not be refunded.

In the unfortunate event of you needing to return a product, please email info@peppamint.co.nz and be sure to include the table below.

Be sure to wait for our response regarding your return (please allow up to 3 working days) before sending out the package, as we may not be able to process your return without your order number information, or reason for the return.

BUYER NAME:
ORDER NUMBER:
REASON FOR RETURN:

The customer is responsible for the shipping cost when returning an item- we recommend you use tracked shipping incase of any mishap. The returns delivery address is below:

RETURNS ADDRESS:

Attn: PEPPAMINT

Unit 2703/6 Sickle Avenue

Hope Island
QLD
4212
Australia

Please allow 7-14 working days for us to fully process your return

IMPORTANT:

*Once your order is placed, we are unable to make ANY changes to your order, please be sure to triple check your items & sizes, delivery address and payment method before completing your purchase, this may mitigate the need to return a product.